FAQ
Quality is at the heart of everything we do, whether it’s about the eco friendly materials we are using or the service we provide.
Product information
Product information
We created a user manual that explains everything, view it here: https://issuu.com/yogaline/docs/square_booklet_-_email_size
The mat measures 1850mm x 680mm x 4mm and weighs approx 2.5 kg. We wanted to create a mat that gives you plenty of space to flow, and light enough that you can carry it to your favourite class.
We created the Truelign system to fit each individual yogi. With very few exceptions (Michael Jordan, The Rock) the Yogaline mat will accommodate all heights up to 6 ½ feet.
The Yogaline mat is Eco-Friendly and uses the cleanest possible production techniques. They are made using 100% natural rubber & Eco-PU – both of these materials are biodegradable and contain no toxic chemicals.
Certainly not! We have worked intensively to develop our super strong grip that works wet or dry, so you can sweat it out on the mat without compromise. The Yogaline mat is perfect for when you want to practice hot yoga and when your hands get a little sweaty during practice.
The underside of the Yogaline mat is made from natural rubber. All natural rubbers contain a small amount of latex. If you have a severe latex allergy then we would advise that you seek advice from your physician before using one of our mats.
Shipping
Shipping
We ship to the UK, EU and US. Shipping will be calculated at the checkout before you confirm your order.
Due to the bespoke nature of the Yogaline mat we will need up to 21 days for personalising, packing and dispatching your order. But we promise it will be worth the wait!
Your order will be shipped from our UK warehouse, all duties and taxes will be pre-paid within the UK and EU. Outside of these regions duties and taxes will be applicable according to the customs laws of your country / region.
Returns
Returns
A return or exchange can be made within 30 days for any product that is damaged or faulty upon arrival. Unfortunately due to the personalised nature of the Yogaline mat we cannot offer returns on customised mats unless there is a fault or mitigating circumstances.
We have thoroughly researched and tested our product to ensure the best possible quality. We are confident that your mat will last a very good amount of time and offer value for money along with a safe and supported base for your practice. However, as with any product made from responsible bio-degradable materials, wear and tear over a significant amount of time is to be expected. The lifespan of your mat will depend on a number of factors, including how often it is used, how it is cared for & the intensity of your practice. Like a good pair of jeans, the time will come when eventually the product wears out. This is the reason why we do not offer a lifetime warranty on the product. However, like a good pair of jeans our mats will keep you in good stead for a long time (especially if cleaned regularly!)
Caring for my mat
Caring for my mat
To keep your mat in peak condition we recommend wiping down your mat with a damp cloth using water and a very small drop of dish cleaner (eco if you’ve got it) using a non-abrasive cloth or sponge. Chemical cleaners and essential oils are best avoided. Please note the top layer of the mat is porous, so if submerged in water the mat will take longer to dry and return to its natural colour.
Please store your mat in a cool, dry place, outside of direct sunlight. Your mat can be stored either flat or rolled-up. Do not fold the mat for storage as this will cause lasting damage along the fold-line. When rolling up your mat we recommend rolling with the top surface (i.e. the logo & alignment side) toward the outside, this is the way the mat has been designed and is the best possible way to maintain it’s flat & supportive surface.
Please avoid using essential oils or body lotions when practicing on your mat as this could stain or discolour the surface.
Orders & Payment
Orders & Payment
We accept online payments via credit & debit cards and PayPal.
Yes, we accept multiple currencies.
Please contact us immediately if there are any problems with your order.
Because the Yogaline Mat is a customised product, adjustments and cancellations can’t be made once the product has been made. If you see that something has changed and you want to make an adjustment, please contact us within 24 hours of placing the order. We can only accept adjustments and cancellations received before the product has been made.
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